How Do I...
How Do I... Find a product?
There are a number of different ways to search for products which have all been developed to help you find the right item for you.
Open Search
The open search can be found in the navigation pane at the top of the screen. Search words or product codes can be entered. This search will check the whole of the site and bring back results for any items that match your search criteria.
Cartridge Finder
This function is to help identify the laser or ink cartridge for your printer. Simply select the brand of your printer from the first drop down menu, then select your printer model from the second list. This will then return all the compatible products to your printer.
Search A-Z
The search A-Z option is located at the top of the left hand index. This function lets you search for the product type or brand you require, alphabetically.
Still can´t find what you´re looking for? Why not give one of our friendly Caboodle Advisors a call, they have the ability to source over 20,000 additional products: 0844 371 9466
Helpdesk opening hours: Monday to Friday 9.00am - 5.00pm
How Do I... Find delivery costs?
Caboodle have over 8,500 products held in-stock and ready to deliver to your door the very next working day.
Standard Delivery Charges
Orders less than £35 = £3.98
Orders over £35 = FREE DELIVERY
FREE DELIVERY - All orders over £35 will be delivered to you completely free the very next working day.
Caboodle deliver all over mainland UK locations, Northern Ireland and the Isle of Wight.
Please note that Caboodle do not deliver abroad.
To ensure your products are received safe and sound we do require a proof of delivery signature for all deliveries, this means that you can track and trace your order status live online.
How Do I... Pay for an item?
Home Office Customers
To pay for your discounted Caboodle office supplies is simple, we accept all of the following payment types; Visa, MasterCard, Delta, Switch and Maestro and you can you can be confident that we realise the importance of online security and are pleased to provide our customers with the reassurance of knowing that all our site is covered by the highly recognised Verisign SSL certificate.
An invoice for your items will be sent along side your products.
Business Customers
To make things simple for our business customers we have two types of payment options available for fast multiple ordering:
1. Credit Card
If your preferred method of payment is by card we currently accept all major cards. [Visa, MasterCard, Delta, Switch, Maestro and Corporate Purchasing Cards]. Payment will be taken from your card once your order has been processed and a copy of your Caboodle order will be emailed to you.
2. Invoice Account
We are pleased to offer businesses with a 30 day invoice account. To activate your invoice account simply register your personal details along with the required business fields on the registration for you will then be given the option to activate your 30-day invoice account.
Should you wish to discuss your account details with one of our friendly Caboodle Advisors simply give us a call on 0844 371 9466
How Do I... Place an order?
To place your order for the best Caboodle deals simply register your details and create your own unique login details.
We accept all kinds of card payments [Visa, MasterCard, Visa, Delta, Switch, Maestro and Corporate Purchasing Cards] and are pleased to offer businesses with their very own 30 day invoice account to allow easy account management.
To activate your business invoice account simply register and enter your business details in the required fields. Your account is then ready and you are instantly able to start reaping the rewards of shopping with Caboodle.
How Do I... Return an Item?
Returns
We understand that from time-to-time mistakes are made and as such we pride ourselves on a no fuss, no hassle returns procedure.
Should an item be damaged in transit this must be reported to our customer service team within 7 working days of receiving the delivery.
Should you change your mind about purchasing an item and you wish to return it, you must notify our Customer Service team of your decision with 10 working days of receipt of your goods. The item must be sealed, un-used or damaged in anyway and be in a re-saleable condition. To organise a return simply call a member of our customer service team on 0844 371 9466 or complete the call me back form.
Should your hardware purchase be faulty in anyway you must report this to our Customer Service team within 28 days of receiving your item. Where a warranty is provided this must be within the warranty period. All warranty repairs are between the manufacturer and the customer.
Frequently asked questions:
I have received an incorrect item, what should I do?
Call our Customer Service help line 0844 371 9466 or complete the call me back form within 10 days of receiving your incorrect item. We will then organise a collection and a replacement or refund for your goods.
What is the best way to organise a return?
You should call our Customer Service team to raise a returns reference number. Ensure the goods are still within the original manufacturing packaging and write the returns reference number on the outer packaging. You will be advised a date for collection of goods if required.
Customer Service Opening Hours
Monday to Friday 9:00am - 5.00pm
Closed bank holidays and weekends
Customer Service Contact Details
Call: 0844 371 9466
Request a call back [click here]
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